Rick D Sqj
map-marker San Diego, California

Chris G****** Seller

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Will not be of any help Once u purchase item
View full review
Anonymous

Upset

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I’ve had a Streamsmart box for a couple of years now currently have 2 Pro boxes. Frustrating and pissed that Streamsmart just up and left their customers in the dark...no support, no website and now no updates.

I did come across a website www.streamstation.se which has a photo of the pro and has the online support thing. Tried it and recognized the name who replied back...of course she was rude. Also now if u click on the old website it’s now a new box and different name.

I also notice when you click on the un-wizard app a pop up stating “we do not encourage or condone copyright infringement and to not continue unless authorize”. My guess is they got into legal trouble while telling its customers it was all kosher.

View full review
Reason of review:
Poor customer service
13 comments
Guest

I am in same situation. ] :

Guest

If your stream station 1 is working. Do not upgrade to the infinitestream upgrade for 50 dollars. You lose all favorites you may have stored and must delete data cache etc and re load apps ...Then it works no better than the system you upgraded from but now you have to re load your favorites which I had many...

Guest

If you didn't find the answer, go to https://www.youtube.com/watch?v=CSaMFE5fCBk Forward past the set up until you get to "My App Store" in the main screen. Go to Media Play and update if one.

Return and go to Utilities. Click on Media Setup, Install. Reboots.

Open Media Player, wait for updates. Hope it helps.

Guest

I have two pro boxes that are over a year old. Both boxes will not connect to my WiFi.

This happened to both boxes at the same time. I worked with customer support and they told me to do a factory reset, which didn’t work. Now it will not allow me to even enter a password? Customer support told me to to do a factory reset then said it was out of warranty and then hung up on me.

That’s a great way to make you NOT buy another box. Oh, and I did spend $100 for the upgrade about 6 months ago:( Personally I think Streamsmart did something to our boxes because everyone started complaining at the same time. They want us to buy new boxes.

I went and purchased a StreaMaster box and I am happy again. Good way to loose customers Streamsmart.

Guest

Anyone know where I can get tech support for my Streamsmart PRO now fully UPDATED with InfiniteStream software? I need to findout wich Netflix Android app works on my box now that it has the updates it doesn't like Netflix now?

Guest
reply icon Replying to comment of Guest-1628197

InfiniteStream.tv is their "new" website and name. They answer emails but don't expect help.

Guest

The apps suck buffers so much I have great internet always do the updates the live tv apps all buffer box is not worth it anymore

Guest

Streamsmart was sold, new company is streamstation. New company has shut down boxes and trying to sell new boxes. Very sad don't buy the Hyperion box.

Guest

ESPN and Big 10 network always have problems.Why?

Guest

I got the same thing, rude also said I should upgrade to new box as my S4 was outdated. Never again, just got a T 95m works so much smother and it cost $50.00

View more comments (12)
Anonymous
map-marker Maryville, Tennessee

Poor product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Live tv freezes or doesn’t work at all. Same thing with replaying tv shows! I’m back to Hulu
View full review
Reason of review:
Bad quality
Molly K Gph

Don't Waste Your Money

I bought one six months ago. I never could get everything the people who sold it to me got.

If you don't have really good internet you won't get smooth streaming. Seriously - YOU Get No Help from the company. Totally a waste of money - they make you think this is wonderful. It's Not.

Websites aren't available. Chat's don't work. Now they say - they've been sold but you can't find out for sure. Can't get information about anything.

Also, it upgraded and you have to spend more money to upgrade if you want to keep the service.

I feel like this was a waste of money. I feel like a stupid idiot and the company got rich and I lost my shirt and they're laughing all the way to the bank.

View full review
Loss:
$380
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

I own these boxes and I pretty much figured out how to troubleshoot problems email me if you want Amayachris30@***.com

Bonnie t Vga
map-marker Upper Darby, Pennsylvania

Not worth the money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We have purchased 2 for our tv's because supposedly they were so great well we kept the first ones almost a year fighting with it so I bought 2 more suppose to be updated they are terrible can't keep HGTV on or foodnetwork going it's only for movies not worth money plus can't get anyone help to fix it ***
View full review
Reason of review:
Bad quality
Resolved
Ed N Ewx
map-marker San Diego, California

Resolved: StreamSmart - Streaming Media Player Review from San Diego, California

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Feb 13, 2018

System is running.

Original review Feb 10, 2018
I've purchased three (3) S4 Streamsmart units, so I wouldn't have to move them around from one location to another. Many friends who have seen my reception and it's capability have been impressed to where they've purchased units.

I've had mine for approximately 4 years and for the most part, they've worked great. Really no complaints, until this past week (Feb 4, 2018). For some reason, the main component of their data base program, known as Wizard, has been removed. Since this took place, it has become so difficult to understand or manuever through the system, that I have not been able to receive any programming.

I am not a tech guy, but have been able in the past to work the system, generally understanding how to update and reset. Today, I am totally clueless as they have NO SUPPORT for their product. I have reached out and sent emails to the various Streamsmart distributors and their Facebook page, but not one reply.

I have no idea as to why this has taken place, but unfortunately I can no longer recommend this equipment. Maybe it's a temporary problem and hopefully so (?)
View full review
Loss:
$1100
Cons:
  • No product support
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

8 comments
Guest

There is NO WIZARD so how do you run it. I have had my box for 3 years and I have had MANY issues with it.

NO SUPPORT AT ALL... I have sent many e-mails to streamsmart and NEVER gotten a response, ever!!!!! We are not cheap people that complain, we just want what we have already paid for. Why do they have apps that don't work on the main page, No one is making sure liks work within apps.

they just put up any old at and let us figure out which ones work..

It is now a joke and no longer funny. GET YOUR *** together!!!!

Guest

DUDE if you have had it for over 4 years you can't say you have had a $1100 loss man. You have actually saved WAY more money in that amount of time! Mine works just fine!

Guest

4 years of use. Thats 48 months.

Id say you got yoir $20 of value in illegal streaming.

Your whining now because your dealer got busted? LOL!

Guest

I just activated a new box I got a couple of weeks ago and it seems to be working fine, although I don't have anything to compare it to. The Wizard is gone.

You have to go to Wizard No More/Unwizard after updating/refreshing your system. You have to use the 3rd Party Media Setup Tool to update your unit.

Go to Apps, then TV App Store, and select Utilities on the left. Then select Media Setup in the box on the right.

Ed N Ewx

Hi, As of February 11, 2018, there is a fix: https://l.facebook.com/l.php?u=https%3A%2F%2Fyoutu.be%2FCSaMFE5fCBk&h=ATNaLzmE5IkC9XKu8EF3_m7Ir5WDLy5XzmDCLpIexiQPSTfbNqiqaa4BxxnYJ90FKamYSTnqFfTKCIsb-SNJhy60tCDxhOxbe87WL77-uTamdWCaypMILF8Koy4Iw2CBvfLg4M31cA

Mine, are currently working after following this procedure. I don’t know why the disruption took place? Hopefully, this will last.

Guest

I own three boxes too. Having the same problems.

I talked to the guy who sold me the boxes one of their distributors. Said they were sold for 20 million bucks.

He thinks it might be purchased by one of their competitors who are just trying to shut them down. Have yet to find any Technical Solutions to receiving live streams

Guest

Yup, there gone, jumped ship and started a new brand called streamstation.se My box no longer plays. I installed a media app that I was directed to do but still wont play anything. It just spins and spins.

Guest

I'm having the same problem this same past week, I think they have been shutdown because if I try to Google their website it says it under maintenance. To good to be true.

View more comments (7)
Anonymous
map-marker Hillsboro, Missouri

Can watch NFL games live download gridironlegends

Then click nfl games but i also have had many problems as of late been a repeat customer for 5 years and they need a fix. I heard they are working on a diff box with a diff company name but not for sure. Seems odd used for so long and now takes forever to find streams that work when my favs fail
View full review
Reason of review:
Bad quality
Butch Vka

Was my favorite but NO MORE poor support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tried to contact for repair but no one cares. The company is going down fast
View full review
Reason of review:
Poor customer service
Anonymous

Shut Them Down

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was a dustributor and got stuck with $1500 worth of garbage after customers (mostly friends) threatened to sue me! Shut those *** wholes down everytime the set up a new shell comany the customers (fools like me ) get stuck holding a bag of their shady dealings.

I am going to do everything in my power to get justice and become their biggest nightmare. They have screwed some people who you don’t *** with!!!

View full review
2 comments
Guest

WHy don't the millions of people come together and develop a plan to destroy this company? I tried customer service for help, and the little *** told me I needed a new box and when I refused he disconnected!!!!!

If it was illegal to have one of these boxes, the FEDS certainly would have shut them down years ago.

How about it people??? I feel sorry for those folks who got tricked into becoming distributors, lost tons of money and are now stuck with junk that they can't get rid of!!!!!!!

Guest

This "distributor" tried poaching other distributors away. Once we found out about it, we were not happy and there were consequences. Sorry Eddie.

View more comments (1)
PS Gpw

NOT WORTH $50

PIECE OF JUNK...WORKS HALF THE TIME... HAD IT FOR NEARLY A YEAR AND HAVE ONLY BEEN ABLE TO WATCH APPROX.

10 MOVIES IN 3 DIFFERENT LOCATION USING 2 DIFFERENT INTERNET SERVERS WITH A $60 SIGNAL BOOSTER. I WOULD ACTUALLY HAVE SAVED MORE MONEY WITH REDBOX, NETFLIX OR HULU. I THOUGHT I WAS GETTING A VALID WAY TO NOT HAVE TO PAY FOR THEATER MOVIES BUT AFTER ALL THE FRUSTRATION I WOULD RATHER JUST PAY FOR THEM. EVEN WHEN YOU FINALLY DO GET A MOVIE APPARENTLY YOU MAY BE WATCHING A BOOTLEG MOVIE.

THE SALES PERSON DON'T TELL YOU THAT BY PURCHASING THE BOX THAT YOU ARE TECHNICALLY BREAKING THE LAW. I JUST THOUGHT THAT I WAS GETTING A GOOD DEAL ......DUMB ME RIGHT

View full review
Loss:
$300
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

william g Fay
map-marker San Diego, California

Terrible

This product (Stream Smart Pro) has not performed up to it's spectations at all. It is a terrible investment and trying to get any type of technical support is impossible.

Please provide a 1-800 number for technical assistance. I have tried on several occasions, for endless hours, to access a movie, sports event or just a regular TV station but to no avail. I bought 2 of these devices for $449.00 each and haven't got $20.00 dollars worth of service from them. I would like to get some type of support or just return them for a refund.

When I first purchased these boxes during football season I could watch practically any event I wanted to, sports, movies, premium channels etc., but it the last 5 months service has been deplorable.

My name is William Gamble, my phone number is 214-293-****. Could someone, if at all possible, please reach to me and help or attempt to help solve my issues.

View full review
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Victoria Qxf

Can i trade my box for an upgrade

Can i get a new box for a trade in
View full review
Kathy U Mkq

No live stream

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
About a week and a half ago I quit giving live stream Rogue no longer streams I can’t watch a TV show or movie all the way through with out restarting
View full review
Reason of review:
Bad quality
Anonymous

Not working !

Had ours since February. For the past several days it hasn’t worked at all . Comes on says the date it December 12, 2014 6:30 pm. Unplugged it for 24 hours, same with internet . Still doesn’t work . Can’t search anything . When I go to the stream station on the actual box. Say webpage is unavailable! Very frustrating !!!
View full review
Al E Ckc

Streamsmart does not like Fox News

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

fox news must be a thorn in their butt it keeps changing locations now it won't come in atoll. the fake news channels come in good.

does the news channels have stream smart by short hair or what? {{redacted}}

View full review
Pros:
  • No fox news
  • Wife likes
Cons:
  • No tech support
  • No fox news
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

You are way better off without Faux News! You might actually learn something about the world with that garbage off.

Guest
reply icon Replying to comment of Guest-1536957

get a life , only a mushroom listens to CNN or MSNBS

View more comments (1)
  • 1
  • ...
  • 13
  • 14
  • 15
  • 16
  • 17
  • ...
  • 18