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No Problems

I have had StreamSmart for about 2months and I have no problem with the product it works great I have a great experience with it. To each ots own but I will say great product to buy and it come in handy so I will say try it for your self it worked for me
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ID
#1064250 Review #1064250 is a subjective opinion of poster.
Product
Streamsmart Streaming Media Player
Reason of review
Good quality

Streamsmart. The good,the bad, and the ugly.

I've had Streamsmart for about four months. The idea is good and basically the box is ok but the service is horrible. Maybe it's because I'm in my upper 60's and my tech savy is limited. There is no number to call and the only info that is available is a Facebook page that seems to be run by moderators that are annoyed by their customers. I tried today to get an answer because my box was down for about 4 hours. I looked at the Facebook page and saw that there were many similar complaints being answered by a moderator that kept answering questions with questions or statements like "go into tools and take a picture of your speed test" I looked in the FAQ and couldn't find how to do this so I stated that I was having the same problem and my speeds were 89gb download and 12gb upload to which he stated that I was hijacking something. Not knowing what that was I wrote back "hijack, whats that" which came out on spell check as hijack this. Before I could correct it I got a picture of a middle finger and I was unable to send my reply. So much for service. Also,they do not answer questions on how to find programs because it's taking up too much of their time but they have no problem listing 263 links, 260 which don't work or buffer every 30 seconds so that it takes you an hour to find a watchable show. But that's your time. That doesn't seem to count. In addition, there is no usable TV Guide so your floundering around trying to find your program. When it works it's great but don't expect any help if it doesn't. The good news is that I found the business card of my local reseller and he's much more helpful then Streamsmart support and he seems to like his customers. I just hope he doesn't quit! p.s. There doesn't seem to be an email to send this to so I'm posting it here.
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ID
#1049145 Review #1049145 is a subjective opinion of poster.
Service
Streamsmart Streaming Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Streamsmart Customer Care Review

Very hard to believe that they could not resolve your issue, I have yet to see stream smarts support vanish on anybody I purchased several of these for my home anytime I had an issue I contacted their Facebook support and it was straightened out right away.
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ID
#926169 Review #926169 is a subjective opinion of poster.
Location
Kingsport, Tennessee
Service
Streamsmart Customer Care
Reason of review
Good customer service

Streamsmart Customer Care Review

I own several of these units, they are great. Many of my friends and family have purchased from this company and have had excellent customer service. I would recommend them to anyone.
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ID
#919643 Review #919643 is a subjective opinion of poster.
Location
Shreveport, Louisiana
Service
Streamsmart Customer Care
Reason of review
Good customer service

HORRIBLE PRODUCT

I bought a box from a distributor of this company and the box didnt work. I got a message on my screen that said if the box is turned off to email them at info@***.tv for a new box. When I did I received an email from the owner Spencer Troth who wanted me to originally pay $250 for a box, then he went to $200 and then even $150. I told him that I just wanted the box I was owed as the message stated but he wouldnt do that and kept trying to upsell me. This company does not stand by their product or what they state and now I am out the money I spent. BEWARE STAY AWAY AND DO NOT DO BUSINESS WITH THIS COMPANY.
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1 comment
#1218785

Don't purchase or sell the box on eBay or Amazon and you would not have had this problem

ID
#918968 Review #918968 is a subjective opinion of poster.
Location
Hicksville, New York
Product
Streamsmart Streaming Media Player
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Streamsmart - Don't Purchase Company Won't Stand By Thier Guarantee Or Support
Hi I Have Purchased Many Of This Company's Streamsmart Direct LLC Boxes,They Guarantee Them, Myself And Others Who Have Bought From This Company Have Been Having Issues With The Item.They Have A Support Group That Try And Help You.They Had A Major New Firmware Update...
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2 comments
#1424742

Ways to stop the buffing that happens frequently.

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ID
#837671 Review #837671 is a subjective opinion of poster.
Product
Streamsmart Streaming Media Player
Pros
  • Nightmare
Cons
  • Customer relatons warranty administration
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund