Update by user Feb 13, 2018
System is running.
Original review posted by user Feb 10, 2018
I've purchased three (3) S4 Streamsmart units, so I wouldn't have to move them around from one location to another. Many friends who have seen my reception and it's capability have been impressed to where they've purchased units.
I've had mine for approximately 4 years and for the most part, they've worked great. Really no complaints, until this past week (Feb 4, 2018). For some reason, the main component of their data base program, known as Wizard, has been removed. Since this took place, it has become so difficult to understand or manuever through the system, that I have not been able to receive any programming.
I am not a tech guy, but have been able in the past to work the system, generally understanding how to update and reset. Today, I am totally clueless as they have NO SUPPORT for their product. I have reached out and sent emails to the various Streamsmart distributors and their Facebook page, but not one reply.
I have no idea as to why this has taken place, but unfortunately I can no longer recommend this equipment. Maybe it's a temporary problem and hopefully so (?)
Product or Service Mentioned: Streamsmart Streaming Media Player.
Reason of review: Poor customer service.
Monetary Loss: $1100.
Preferred solution: Let the company propose a solution.
I didn't like: No product support.